We want you to be happy with your pass. This policy explains when and how you can get your money back.

1. Seven-day, no-questions refund

If you change your mind, email [email protected] within 7 days of buying a 30-Day Pass and we will refund it in full — no reason needed. Your access to the paid modules ends when the refund is processed.

2. Problems on our side

If the paid modules do not work for you because of a fault on our side and we cannot fix it within a reasonable time, we will either extend your pass by the time lost or refund the unused part of your pass, whichever you prefer — even after the first 7 days.

3. Charged twice or by mistake

If you were charged more than once for the same pass, or charged without receiving access, contact us and we will refund the duplicate or failed purchase in full.

4. How refunds are paid

Refunds go back to the card you paid with, through Paystack. We start the refund within 5 working days of agreeing to it and in all cases within 30 days of your request. Your bank may take a few more days to show it.

5. When we cannot refund

Outside the cases above, a pass is not refundable once the first 7 days have passed. This does not affect any right you have under the Electronic Communications and Transactions Act, 2002 or the Consumer Protection Act, 2008.

6. How to ask

Email [email protected] from the address on your account, with your Paystack receipt or payment reference if you have it.

Who we are

This information is provided in terms of section 43 of the Electronic Communications and Transactions Act, 2002.

Trading name

Third Stripe Academy

Legal name and status

[REGISTERED COMPANY NAME] (Pty) Ltd, a private company registered in South Africa

Registration number

[CIPC REGISTRATION NUMBER]

Directors

[FULL NAME(S) OF DIRECTOR(S)]

Physical address

[PHYSICAL ADDRESS FOR SERVICE OF LEGAL DOCUMENTS]

Email

[email protected]

Telephone

[CONTACT NUMBER]

Website

https://thirdstripeacademy.com

VAT

[VAT NUMBER, or: Not registered for VAT]